Please note that work at these two stations requires temporary closures of walkways that may change how you use these stations during construction.

Brentwood I-64 Station

July 28 Update: East Entrance to Station Temporarily Closes

The east entrance to the Brentwood I-64 MetroLink Station is temporarily closed until mid-August for construction. During the closure, some riders may need to use a shuttle van to complete their trips:

• Leaving Brentwood I-64 on MetroLink: During the closure, riders on the east side of the station will need to board a Metro Shuttle Van to reach the west entrance to the MetroLink platform (by Dierbergs). Riders can board the Metro Shuttle Van at a stop near the parking facility.
• Arriving at Brentwood I-64 on MetroLink: During the closure, riders connecting to destinations on the east side of the station will need to use the walkway to Dierbergs/Brentwood Pointe to board a Metro Shuttle Van to reach Musick Memorial Drive and the east side of the Brentwood I-64 Station.

The east entrance is expected to reopen the week of August 18-22.

Forsyth Station

Starting on Monday, July 21, the accessible ramp at the Forsyth Station will temporarily close for several weeks due to construction work.

During this period, riders traveling to or from Forsyth Station who require an elevator or an accessible ramp will need to use an ADA Shuttle during the construction work.

The ADA Shuttle will transport riders between the Richmond Heights and Forsyth Stations:

• Traveling to Forsyth Station: MetroLink riders will exit their train at the Richmond Heights Station and board the ADA shuttle to the Forsyth Station.
• Traveling from Forsyth Station: Riders will board the ADA Shuttle at the Forsyth Station and ride to the Richmond Heights Station to connect with MetroLink.

The ADA Shuttle is being scheduled to match train arrival times to minimize delays for riders during the construction work. Both ADA walkways are scheduled to reopen in August.

If you have any questions or need assistance, please contact Metro Transit Information at 314.231.2345 (phone) or 314.207.9786 (text).

The post Temporary Closures at Brentwood I-64 and Forsyth Stations for SPP Construction appeared first on Metro Transit – Saint Louis.

Metro Transit will host an open house at the Civic Center Transit Center in downtown St. Louis on Thursday, July 17, to allow transit customers and the public to test new accessibility technology from GoodMaps and NaviLens. Metro has partnered with GoodMaps and NaviLens to evaluate how their resources can make it easier for riders of all abilities to navigate MetroLink stations and transit centers to enjoy safe, comfortable and convenient transit services.

Accessibility Technology Open House

Thursday, July 17 | 4 p.m. – 7 p.m.
Civic Center Transit Center | 401 S. 14th Street, 63103

Representatives from GoodMaps and NaviLens will be available during the July 17 open house to answer questions and provide assistance. Transit riders and the public can continue to test the technology using the GoodMaps or NaviLens apps at the Civic Center Transit Center until later this fall. Metro Transit is accepting customer feedback and comments until October 31, 2025. Please visit metrostlouis.org/wayfinding for more information on accessibility technology, details on how to download the apps, and how to share your feedback.

GoodMaps is a free app that helps users find their way around MetroLink stations, transit centers and bus stops. It works like GPS on a mobile device, except it is built specifically for transit, and is designed to work for everyone. GoodMaps provides voice directions for people who have visual impairments, visual directions for those who are deaf or hard of hearing, and accessible routes for people using mobility devices. The Civic Center Transit Center has already been scanned by GoodMaps, and customers will be able to test the app at the transit center during the open house.

NaviLens is a free app that helps individuals with visual impairments navigate unfamiliar environments. NaviLens supports traditional transit signage, which is not always effective for all riders, with special NaviLens code signs. These code signs are installed next to traditional signage, but are designed to be read even if the user does not know exactly where they are placed. The NaviLens app can read the code signs in all lighting conditions, at 12 times the distance of traditional QR codes, from a wide viewing angle of 160 degrees, and it even works if the camera is unfocused.

NaviLens code signs will be installed at the Civic Center Transit Center and along some stops of the #10 Gravois-Lindell MetroBus route for customers to test starting on July 17.

The post Help Evaluate New Accessibility Technology appeared first on Metro Transit – Saint Louis.

Like other mobile fares on the Transit App for MetroBus and MetroLink, this new mobile option will allow Metro Call‑A‑Ride customers to purchase their fare in advance and present the mobile ticket to their operator for visual validation when boarding. A single-zone Metro Call‑A‑Ride fare is $2.

Metro Call‑A‑Ride will evaluate the new mobile ticket option for the next several months. If testing goes well, the mobile ticket option could be made available for customers later this fall.

The post Metro Call-A-Ride Tests New Mobile Ticket Option appeared first on Metro Transit – Saint Louis.

To take advantage of this program, qualified ADA paratransit customers can receive a special On The Way With ADA Gateway Card that is preloaded for free rides on all MetroLink trains and MetroBus routes. To ride for free using the On The Way With ADA card, riders tap their card to the farebox when boarding MetroBus or tap their card to a red ticket validator before boarding MetroLink.

On The Way With ADA cards are currently being distributed to qualified ADA paratransit customers. To request a card or determine if you are eligible for the On The Way With ADA program, contact ADA Services at 314.982.1510 or ADAServices@metrostlouis.org.

MetroBus and MetroLink are accessible to all customers. Buses and trains have priority seating equipped to accommodate mobility devices. Audio announcements are made on MetroLink and MetroBus announcing major stops, intersections and transfer points, and announcements at MetroLink stations are both visual and audible. All MetroLink stations and Metro Transit Centers are ADA accessible.

If you are new to MetroLink or MetroBus service, Metro offers travel training to individuals with disabilities who would like to get familiar and more comfortable with the transit system before they start riding the bus or the train. For more information on Travel Training, call 314.982.1510.

You can plan your transit trip with the online Trip Planner, download Transit app on your mobile device, or contact Metro Transit Information at 314.231.2345 (call) or 314.207.9786 (text), available Monday through Friday from 7 a.m. to 6 p.m.

For more information on the On The Way With ADA program, visit metrostlouis.org/ontheway.

The post On The Way With ADA Pilot Program Provides Free MetroLink & MetroBus Rides for ADA Paratransit Riders appeared first on Metro Transit – Saint Louis.

The new blue vans offer a number of new benefits to our riders and our operators, and were designed with the customer experience in mind. In fact, several Metro Call‑A‑Ride passengers had an opportunity to see and test the new van for themselves during the pilot phase earlier this year, and were able to provide their feedback.

“Our customers love to be involved,” said Jeff Butler, General Manager of Paratransit Operations at Metro Transit. “When we had our first test van in town, we set aside three days to invite several of our customers to check the new van out and get their impressions and their suggestions. Our focus is making sure our riders have comfortable, convenient service, and we implemented many of their suggestions.”

These customer-focused amenities include armrests on the seats, a new wheelchair-accessible ramp that makes it easier to enter and exit the vehicles, and an interior color scheme with contrast that makes it easier to identify areas for the visually impaired. But, the most notable difference is in the quality of the ride.

“Our customers not only got a chance to take a look at the test van, but to also take a test drive and see how they work for themselves. And the biggest takeaway for everyone was just how smooth and comfortable the ride is – for our riders and our operators,” Butler said.

The new vans also have a significantly lower cost than previous models, and lower maintenance costs over the lifetime of the vehicle. They have capacity for 13 riders or for two mobility devices and 8 additional riders, with the flexibility to accommodate multiple configurations.

These new vans will replace older Metro Call‑A‑Ride vans as they are retired from service, with a total of 42 new vans to be delivered and put into service during the first quarter of 2021.

The post New Metro Call-A-Ride Vans Offer a New Look and a Smoother Ride appeared first on Metro Transit – Saint Louis.

Our team members work hard to keep our region moving every single day. From operators to customer service, maintenance to mechanics, and operations to public safety, we bring the best of the best together to bring progress, collaboration and innovation to our communities. We want to share their stories, so stay tuned for more team member spotlights.

Amy is Metro Transit’s ADA Coordinator and leads the team that is responsible for our work with the Americans with Disabilities Act (ADA), including eligibility assessment, compliance, and eligibility for the reduced fare program on MetroBus and MetroLink. Our ADA Services team also offers a Travel Training Program that helps seniors and disabled transit riders gain more independence by teaching them how to use Metro Transit before their first trip.

Amy has been with Metro since 2007, working first as an ADA-Eligibility Specialist performing assessments for Metro Call‑A‑Ride passengers, and later as a Metro Call‑A‑Ride Transit Service Manager.

Amy loves working at Metro because of the people, the benefits, and her ability to help our riders. It energizes her when she sees our team working together for a common goal, and when other team members reach out to her to ask questions about accessibility for our riders.

“I like being a part of one little way to enable people with disabilities to function more fully in society, and transportation is key.”

Amy has three kids – one in college and two in high school – as well as two dogs. Outside of work if she is not busy with her kid’s activities and sports, she enjoys spending time outdoors or volunteering with the St. Vincent de Paul Society.

Teaching people how to use transit is now running in the family. She taught her daughter how to ride the bus when she was in junior high, and now that she is in college in Iowa, she has started teaching her friends how to ride the bus – her very own travel training!

Check out our Q&A with Amy below to get to know her more.

How would you describe your job to a group of kindergartners?
My job is to help our company include people with disabilities in our transit system.

What was your first job?
I worked at a shoe repair store. I would go in after school and take off the old soles on shoes, and eventually got to where I could dye shoes and replace a set of heels.

What do you like most about the bi-state region?
I love the community that we have that is kind of tied to our kids and school.

What are 2 words to describe Metro?
Customer-focused and innovative

Do you have advice or tips for someone who is new to riding Metro?
If you don’t know something, ask your operator!

We’re focused on providing high quality, accessible travel options for all of our customers. You can learn more about our ADA Services team and our commitment to accessibility here: metrostlouis.org/accessibility.

The ADA Services team works out of our Transit Access Center, which has moved to a new location at 8^th & Pine – right next to the MetroStore! Due to COVID-19, the office is closed to visitors right now, but they are accepting appointments. To schedule an appointment or if you have any questions, you can contact the ADA Services team at 314.982.1510 or adaservices@metrostlouis.org.

When you’re out riding with us, make sure to pause and thank our team members for what they do. We could not move the region without them. Thank you, Amy!

The post Team Member Spotlight: Amy appeared first on Metro Transit – Saint Louis.